HP Care Pack Hardware Support – 3 Year – Service

UPC Code: 000000000000
Manufacturer Warranty: 2 YEAR
D&H Returns Allowed: yes
Return Period (Days): 30
Add’l Return Info: Past Exch-Call HP 800-474-6836
Master Pack Qty: 0
Country of Origin: UNITED STATES

General Information

Manufacturer:

 
HP Inc.
Manufacturer Part Number:

 
UQ221E
Manufacturer Website Address:

 
www.hp.com

Brand Name:

 
HP
Service Name:

 
Care Pack Hardware Support
Marketing Information:

 

Replace failed hardware units quickly and conveniently with HP Services’ reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products. A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges – for both the returned and replacement products – are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Product Type:

 
Service

Service Information

Service Main Type:

 
Exchange
Service Sub Type:

 
Electronic and Physical
Service Description:

 
9×5 Next Business Day
Service Details:

 

• Exchange and Enhanced Tech Phone support

Remote problem diagnosis and support:

• HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

Next-day exchange:

• If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery is available for calls received before 2:00 pm local time
• Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US
• Service within 1 to 2 days is available in selected areas of Alaska and Hawaii

Standard business hours coverage:

• Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays
• Extended telephone support may be available for selected products

Provided Support:

 
Configuration
Provided Support:

 
Remote Diagnosis
Provided Support:

 
Remote Installation
Provided Support:

 
Phone Support
Service Availability:

 
9 x 5
Service Response Time:

 
Next Business Day
Service Duration:

 
3 Year
Product Supported:

 

HP LaserJet Printers:

• P1005
• P1006
• P1505
• P1505n

HP LaserJet Pro Printers:

• P1102w
• P1606dn