Returns & refunds

You have 30 days from the day your order is delivered to request a return. Once those 30 days have passed we can no longer accept a change-of-mind return, though a faulty product may still be covered by the manufacturer’s warranty — call us and we’ll help.

To be returned, an item must be:

• Unused and unopened, with any seals intact.
• In its original packaging, complete with everything it came with.
• Accompanied by your order number or receipt.

Ink and toner cartridges cannot be resold once they are opened or installed, so an opened cartridge can only be returned if it is defective — see below, we’ll sort that out for you.

Discounted items are returnable on exactly the same terms as everything else. There is no restocking fee.

• Cartridges that have been opened, installed or used, unless they are defective.
• Special orders and items we brought in specifically for you.
• Gift cards.

Email info@multivisions.net or call (204) 800-0335 with your order number and what you’d like to return. We’ll confirm that the item qualifies and send you the return address and instructions.

Please don’t ship anything back before contacting us. Parcels sent without an agreed return cannot be accepted, and we may not be able to identify or refund them.

For a change-of-mind return, you cover the cost of shipping the item back to us. We recommend a tracked service: until the parcel reaches us it is still your property, and we can’t refund something that doesn’t arrive. Original shipping charges are not refunded.

If the item is defective, damaged in transit, or simply isn’t what you ordered, we pay the shipping both ways. That one is on us.

Please check your order when it arrives. If anything is broken, faulty or not what you ordered, contact us straight away at info@multivisions.net or (204) 800-0335 — photos help. We’ll replace it or refund it, whichever you prefer, and cover the return shipping.

The quickest way to get the cartridge you actually need is to return the one you have and place a new order, rather than waiting for an exchange to work its way through. If you’re not sure which cartridge fits your printer, call us before you order — we’ll check it for you.

We’ll let you know once your return arrives and has been inspected. If it’s approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we told you the refund was approved and you still don’t see it, contact us at info@multivisions.net and we’ll chase it.

Changed your mind quickly? Call us. If the order hasn’t left our hands we can usually cancel it outright and refund you in full, with no return shipping to pay. Free shipping applies to orders over $99.00; see contact us for delivery questions.

Nothing in this policy takes away the rights you have under Quebec’s Consumer Protection Act or any other consumer protection law that applies to you. Where the law gives you more than this policy does, the law wins.

Returns are easier over the phone. Call (204) 800-0335 — someone answers 24/7 — or email info@multivisions.net.